Your privacy is our priority. This Privacy Policy clearly explains how 7lucky88 collects, uses, stores and protects your personal information as a valued member.
Six core data protection pillars we practise at 7lucky88 to ensure your information remains secure at all times.
All your personal data and financial information is protected by 256-bit SSL encryption — the same technology used by leading banking institutions worldwide, including those in Malaysia.
7lucky88 does not sell, rent or disclose your personal information to third parties for marketing purposes without your explicit consent. Your data belongs entirely to you.
We operate in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Every aspect of our data handling process has been reviewed and aligned with local legal requirements.
We clearly inform you of what data is collected, the purposes for which it is used and how long it is retained. There is no hidden data collection or undisclosed practices.
You have the right to access, correct, transfer or request deletion of your personal data at any time via the account panel or by contacting our support team.
In the event of any security incident affecting your data, we are committed to notifying you within 72 hours of the incident being detected and confirmed.
7lucky88 (hereinafter referred to as "we", "our platform" or "7lucky88") respects the privacy of every individual who uses our platform. This Privacy Policy is established to ensure you fully understand our data handling practices and the rights you hold as a registered member.
This policy applies to all users of the 7lucky88 platform, including website visitors, registered members and any individuals who interact with our services via mobile app, website or other official communication channels.
As a platform operating for users in Malaysia, we fully comply with the Personal Data Protection Act 2010 (PDPA). We also adopt internationally recognised best practices in data protection to ensure the highest possible level of security for your data.
We only collect data that is genuinely necessary to operate the platform safely and efficiently. The following are the categories of data we collect along with their purposes:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad / passport number | KYC verification and legal compliance |
| Contact Data | Email address, mobile phone number | Account communications and security notifications |
| Financial Data | Bank account number, account holder name, transaction history | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Account security and fraud detection |
| Usage Data | Game history, activity logs, session duration | Service improvement and responsible gaming |
| Location Data | Country and region of access (based on IP) | Geographic compliance and regional access control |
We do not collect sensitive information such as biometric data, medical records, religious beliefs or political views without a clear legal requirement and your explicit consent beforehand.
7lucky88 uses your personal data on valid legal grounds, whether on the basis of a contractual agreement, legitimate interest, legal compliance or with your consent. The following are the primary purposes for which your data is used:
We only use your data for the purposes stated above. Should we wish to use your data for a new purpose not stated in this policy, we will obtain your consent beforehand.
7lucky88 does not sell your personal data to any third party. However, under certain circumstances, we may need to share your data with the following parties to ensure the platform operates smoothly:
In the event of a company merger, acquisition or asset sale, member data may be transferred as part of that business transaction. You will be notified in advance should such a situation arise and your data is involved.
We take comprehensive technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or destruction.
Key security measures we practice:
Data Retention Period: Your personal data is retained for the duration your account is active plus any applicable legal compliance period — typically seven (7) years after account closure in accordance with Malaysia's PDPA and financial law requirements. After that period, data will be securely deleted using non-recoverable methods.
The 7lucky88 platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security and analyze platform usage patterns. The following are the types of cookies we use:
| Cookie Type | Function | Status |
|---|---|---|
| Essential Cookies | Maintaining login sessions, account security and core platform functionality | |
| Performance Cookies | Collecting anonymous usage data to identify technical issues and improve performance | |
| Functional Cookies | Saving user preferences such as language, theme and display settings | |
| Analytics Cookies | Helping us understand how users interact with the platform for continuous improvement |
You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect the platform's core functionality and your overall gaming experience.
As a 7lucky88 member and an individual protected under Malaysia's PDPA, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time via the account panel or support email.
If your data is inaccurate or outdated, you have the right to request a correction and we will update it within 14 business days.
You may request the deletion of your personal data subject to any legal retention obligations that still apply to your account.
You have the right to receive your data in a structured, machine-readable format for transfer to another platform should you request to do so.
You may object to the processing of your data for direct marketing or analytics purposes by submitting a request to our team.
Under certain circumstances, you have the right to request that we restrict how we process your data while a dispute or review is in progress.
To exercise any of the above rights, please contact our privacy team via email or live chat. We will process your request within 30 calendar days of receipt.
The 7lucky88 platform is strictly for individuals aged 18 and above. We do not knowingly collect, store or process any personal data from children or individuals under the age of 18.
If we discover that we have unintentionally collected data from a minor, we will take immediate action to delete that data and close the relevant account. Parents or guardians who suspect their child has registered an account on our platform are encouraged to contact us promptly for follow-up action.
7lucky88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services we offer. Any material changes will be communicated to you via:
Continued use of our platform after the effective date of any changes constitutes your acceptance of the updated policy. We encourage you to review this page regularly to stay informed about how we protect your information.
If you have any questions, concerns, or wish to exercise your privacy rights, our dedicated team is ready to assist:
You also have the right to lodge a complaint with the Department of Personal Data Protection under the Malaysian Ministry of Communications and Digital if you believe your privacy rights have been violated and we have not resolved your complaint to your satisfaction.